Friday, 25 November 2022



Closing Date2022/12/02
Reference NumberTSE221123-4
Job TitleOperations Manager
Business Unit / DivisionTsAfrika Catering Solutions
Job Type ClassificationPermanent
Location - Town / CitySandton
Location - ProvinceGauteng
Location - CountrySouth Africa

Skills and Competencies
Duties & Responsibilities
  • Client contracts & SLA management.
  • Strong understanding of commercial impact of operational practices.
  • Track record of turning around loss making contracts to profitable contracts.
  • Year on year analytics.
  • Ratio analysis techniques.
  • Pricing reviews.
  • Half yearly reviews.
  • Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts.
  • Responsible to effectively communicate and filter company information to Catering Managers / District Managers who needs to filter down to their staff.
  • Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
  • Ensure each unit is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable spent and other expenses.
  • Ensure correct billing and analysis of monthly financial results during financial sign off of trading accounts to identify any problematic areas and pro-actively take appropriate corrective action. 
  • Provide correct and valid reasons in unit finances along with the necessary recovery within a reasonable time period.
  • To constantly be aware of current trends and new innovation in the industry and make suggestions how these could be implemented in the business.
  • To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR
  • Understand catering principles and knowledge of company policies and procedures.
  • Knowledge of Food safety and Quality regulations.
  • Good understanding of scheduling of staffing.
  • Business management principles, including proven financial skills.
  • Strong people skills and knowledge or Industrial relations.
  • Strong on client relationships and strong communication skills.
  • Track record of turning around loss making contracts to profitable contracts.

Minimum of 5 years’ experience in a similar environment on middle management level.


Relevant tertiary qualifcation

Experience in managing large compliments of people and a large client portfolio.

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